We scheduled an appointment and were calling the office to see if we could use EMLA for our son’s appointment. Jessica was incredibly annoyed by our question and was unwillinging to assist. I asked her why she was so frustrated by my question. She said that I misunderstood her “tone.” When I asked clarifying questions, she continued to talk over me and wouldn’t allow me to cancel my appointment. I kept repeating that I would like to cancel the appointment, and she continued to talk over me. I would like someoe to call me back and explain how a customer, a mom who is trying to advocate for her son, is such an annoyance. This is not quality care.