I wanted to reach out to tell you why I am no longer going to use your facilities for my allergy needs. This pains me because, for the most part, everyone, especially Mr. Bruder has been kind to me. It’s because of the incompetence, lack of training and knowledge that the staff has shown to me since first attending this facility.
I say my piece, not out of spite, or anger (although I am completely frustrated over this whole situation) but instead in hopes that this will not happen to future patients.
I previously have received the weekly allergy shots for my condition last year. Because of corporate restructuring at my previous job, I was laid off and had to change insurances. I had to go on Medicaid insurance when this happened and did not want to stop my treatment. I asked your staff which insurance to choose specifically so I could continue and confirmed many times as to which one I could choose. After signing up, I discovered at your office that I choose the wrong one, despite the choice was approved by your staff. I was upset because I had to start from the very beginning for this process to get shots again.
Forward to February 2, 2022, I got a new job and my new insurance kicked in and I specially chose the one to be with your company, once again.
I go to the appointment, meet with Mr. Bruder to address my wanting to receive the shots again in hopes to start my treatment once again. I signed a waiver for the serum to be made and even remarked to the nurse that I didn’t understand why I had to consent again, after having already done this/having had the shots previous. But she said that I had to because they are new doses. Your staff told me that the serum should be done in 2-3 weeks’ time.
Forward 3 weeks, I call to get an update because my symptoms are extreme, so much so that my eyes are literally bleeding from dry itchy eyes. I ask what the update on whether the serum is made and the person on your staff told me that I should wait until their call and that it isn’t done yet. I say that my allergies are in overdrive, and I need help as it is hard to function. She tells me to just double the dosage that is recommended on the bottles/the sprays. I say that I’m already doubling because of this, and she just says to take more. That didn’t sound correct to me, and I questioned it. So, she countered with, “Well, do not take TOO much within a 24hr period or over what they recommend.” But I already was taking double and was getting frustrated so I just figured I would not change my dosage and wait for the shots to be made since she said it would be soon.
Forward 2 MORE weeks and I receive no call. So, I call again to ask what the update. The person I spoke with on the phone said that they haven’t even STARTED making my shots because I never signed a consent form. AND I need to come back in to sign in AND wait another 3-4 weeks for it to be made. I tell the staff member that I DID sign the consent form and she said “Well, we don’t have it.” I ask where it is, and she said that they never had one and that I need to make a new one for this to be done. I ask, “If this was the case, then why was this not mentioned 5 WEEKS ago when I first came in?? OR when I called 2 weeks ago to discuss the update on my shots??” Her answer was dismissive and said that she didn’t know who I spoke with and couldn’t tell me. I let her know that I was really upset and frustrated as this is yet another thing that was screwed up and that I am not sure if I want to go to your facility anymore. She just said “Ok, that’s fine.” Awesome.
Forward to a week after this call and I receive a bill for 180 dollars for that visit threatening collections if I do not pay. A bill, mind you, with my old insurance. When I was there in Feb. for my appointment, I gave my new insurance. So, I guess this is another thing that was never processed.
Now, some questions.
Where is my consent form and how does something like this happen?? What other personal documents that I am signing is your staff and company misplacing or disappearing?
Why was my new insurance never entered? And why am I being charge this exuberant amount and threatened with collections? Where is my personal information going? How can I trust it with your company if you cannot even properly log my insurance or keep my consent forms?
I do not want to be associated with this company anymore and do not feel that I should have to pay any fee/bill for my visit because, not only did your staff lose my insurance and consent forms, but you did also not hold up your end of the transaction in making my shots at all.
I cannot tell you how I am upset over this whole thing physically, mentally, and emotionally. I am disappointed at the apathy, the lack of professionalism, and general misguidedness to the lack of support I have been receiving and I really wished I went to someone else.
The sad part is your staff has been polite and seem like nice people. But what good is that if I cannot trust you guys to properly get your office together. If the staff have given be the correct information from the start. I would have been in twice a week for 6 months. That’s about 48 visits that was missed/money that could have been given towards your company. And I would have HAPPILY given it.
I can be reached at 410.419.9034 or at Andrew@andrewvox.com to discuss this further as I do not think it is fair for me to have to pay such a bill.
