Hi there. I sent feedback while in the office but I am not sure that it went through, so I am going to summarize it here just in case because I really feel that this needs to be reviewed.
We were seen today, appt time was 9am, for a 2 hour appt for an oral challenge. We arrived at 845 and went to the room, only to be told that the medication that had been written and filled for us was not correct and that we would need to go get another Rx or else reschedule. I asked them to do this as quickly as possible so that I could run to the pharmacy and get it so that we would not be too far off on appt time. This took 45 minutes. If liquid is needed for an oral challenge, then I would question why this was not written on the Rx. This was a mistake that cost me time and money.
Once we started the test, we assumed that we would then be on the 2 hour time frame, as we had cleared this time off with the school. As we progressed, 2 things slowed this process. We were given the option to split the last dose due to her age…we expressed that we did not want to do this and use more time because it was getting very long and she needed to return to school. Our request was not heeded and we did have to wait longer. We also had to wait an additional 30 min after the last dosage. All in all, the test was 3 hours…making our total time in office over 4 hours. This cause a great deal of stress to my daughter and had her miss a class that she needed to attend.
My issue here is that proper expectations were not set forth for this appointment and because of this, we were there twice as long, spent twice as much on prescriptions, and ended up with frustration and distress overall. We felt like we had to voice and even though we had a great result for the test, the process was really confounding.
