My chief complaints are related to the communication practices (rather the lack thereof) at this office.
The rate at which this location changes hours of operation is mind boggling. Furthermore, rather than emailing or texting the frequent change in hours, the office relies on posting up number out fliers through the space. This is an inefficient and ineffective method of communicating such important information to patients. It is also remarkably unprofessional. If you are not sitting directly in front of the taped up flier or actively looking at the walls while you are in the waiting room there is no other way to receive this information. This needs to change.
My experience in actually getting my shots is alarmingly inconsistent. Sometimes the person administering the shots asks me to verify the vile but most of the time they don’t. I’ve only been asked if I want aloe Vera cream once even though I always get small welts at the application site.
Additionally no one ever explained the timing of the shots and how many I would need before getting into the maintenance phase. I asked questions almost every time I come in and that’s the way I receive important information regarding my treatment which is very frustrating.
Overall I feel as though this office treats patients like parts in an assembly line. There are so many patients and every probably gets the same level of substandard care because it’s not a big loss to lose a patient here or there.
I’m pretty disappointed in my experience overall in receiving my shots. This is not a comment on Dr Okocha specifically but overall in the way the office communicates and administers weekly shots.
Frankly, if it wasn’t so conviently located I would probably more actively search for an alternative office to seek care for my allergies.
