Feedback - Helen

Dr. Okocha is great, and the staff at the DuPont and Arlington locations are awesome. However, the call center is kind of crap. They’ll say they called you or left a message, but there’s never any record of the call or messages on my phone. It’s super inconvenient when you’ve ordered new serum and then don’t hear from them for two weeks. I don’t know if y’all are using outdated technology or it’s an outside contractor. But it’s not great for patient communication.