I want to preface this email with acknowledging that I normally am very satisfied whenever I visit this office. This is why today’s visit was so disappointing, suprising, and quite disheartening. I visited the Bel Air Asthma and Allergy office today at 9:41 am. The bathroom in the front of the office had an out of order sign displayed. When called to get my shots, I explained to the technician giving me the shots that I had to use the restroom. She explained that there was a “water problem” and I was unable to use it. I asked her what restroom the staff used, to which she explained there was a restroom in the back that the staff used. After she administered both shots, I asked if I could use that restroom. To my dismay, she told me that I could NOT use that restroom. I told her that I could not stay and wait the required 20 minutes because I needed to use the restroom. When I got in my car, I called the office on the telephone and asked for the Office Manager. I did this because it enabled me to drive home while I spoke with someone about my concern, because I needed to use the restroom and could not stand in the office to wait. The same technician who gave me the shots answered the phone, I explained that I’d like to speak with the Office Manager and I explained my reasoning when the technician asked. She told me that the Office Manager was in another location and asked me to hold while she retrieved the telephone number for the Office Manager. After holding on for a bout 6 minutes, the lady who is normally at the front desk answered the phone. Having been briefed of my concern, this lady told me that there is a restroom in the back that I could have used. I explained that the technician told me that I could not use that restroom. While this lady apologized for this, at this time the damage had already been done.
To be told that even though there is an operating restroom in the back of the office and that I could not use it is reminiscent of discriminatory practices and certainly in violation of Maryland Health codes. This was unacceptable and may result in me going to another allergy doctor. I am very disappointed.