You need to provide patients with a bettter means of communication other than having them call the office. The staff is not always responsive, A patient portal where patients may access a summary of their diagnosis would be helpful in ensuring transparencty. Also, patient portal would be helpful in ensuring requests are made clear to the provider. I am requesting a LDCT low-dose computed tomography on my lungs because I am having tightness of chest and have been having issues with coughing for almost 4 months. Allergy meds and inhalers are not working. I called and requested this to your staff on Monday but never heard a call back. I also mentioned this to you when I first saw you in our initial visit.