Feedback - Pankaj

Wonderful experience with Dr. Stoloff and the staff until last week. I visited for the routine allergy shot and the staff member at the front office told me that they will not provide me services until I pay off the balance. I told the staff member that I will pay off my balance as I always have after I receive my statement from their office, verify the services provide, insurance is paying their part and then pay off the balance by the due date on the statement. To be clear, I had not received my billling statement at that point and I told them that but it did not work. They said that if you do not pay now, you will not receive allergy shot. I paid the balance and recieved that shot. To subject to a patient to such extreme measures to have them pay off the balance without giving them a chance to review the charges is not only insensitive but also inhuman and makes no sense. I am publicly calling the office/practise to change the policy to allow patients to review the charges before asking them to pay off the balances on their acccount.