Feedback - Sarah

My daughter receives allergy shots at Premier Allergist. We moved to this facility because her prior allergist office closed. There have been multiple occassions where we have arrived at the office only to find a note on the door that it is closed for the day which has not been reflected in the online hours posted. I now always call ahead of time to ensure the office is open. I am beyond disappointed with the “service” we received today. My daughter has to leave school early, I have to leave work in order to come to the office. I called ahead and was told the office would close at 3 with last shot at 2:30. We arrived literally AT 2:30. She went up to the office where the door was locked and the staff were sitting chatting behind a desk. She tried to open the door and knocked. The staff didn’t even look up then one looked up at her and didnt do anything, the other looked at her and shook her head. She heard one of the women say to the other “just tell her we can’t”. Finally one of them opened the door and said “we did our last shot at 2:30”. The fact is, it WAS 2:30 – or by this time 2:31. This office NEVER checks that a patient stays for 30 minutes anyway, typically it seems people leave earlier but that is besides the point. My daughter came down the elevator and called me – at which time it was 2:32 and I have this time stamp on my phone. I was blown away by this and called and spoke with Abi and explained I could not believe that my daughter arrived within the 2:30 minute and they wouldn’t give her her shot. We have been traveling and so she is behind on shots anyway and now those nurses just made it worse for her. I told Abi I just couldn’t believe they would do this – she said they are trying to get home. I am not anti someone trying to get home but come on – she arrives exactly on time or maybe 30 SECONDS late and they refused to give her shot. She has missed her school class, I have moved meetings around – the website states that Premier Allergy is “Compassionate” and provides “Patient-centered care” but this does not reflect that to me. I am a registered nurse myself and would never consider acting in this manner to any patient. I realize at this point there is nothing anyone can do, her shots are late, school is missed, we are very frustrated. I will share this feedback with my Nextdoor community where I first found my original allergist. I would highly recommend that this not be a regular practice, I could understand even if she was 5 minutes late but 30 seconds – the nurses or MA’s know what patients have to do to get to an appointment, 30 seconds and a little compassion would go a long way.