I’ve been seeing Dr. Simpson in this office for almost 6 months now. I chose this location primarily for convenience but I have to say that the customer service is horrible at this office. My issues are not with Dr. Simpson as a practitioner but with the overall operation of this office – both administratively as well as the nursing staff. I am at the maintenance stage of my allergy shots, which means I come in every 4 weeks for an injection now.
Lost paperwork & additional injections:
-09/10/21 for my maintenance shot, I signed consent forms to order a nwe vial since I was almost using up the old one.
-10/8/21 for my maintenance shot, they asked me to sign the same forms again but I told them I had signed them in Sept. Never mentioned to me again and so I assumed that they had located the forms.
-Today (11/4/21), my vial doesn’t have the amount needed to fulfill my maintenance shot. Again, asking me to sign a new consent form for a new vial (ie still cannot locate forms I signed in Sept). But overall, what did this mean?
1) They still wanted to administer and charge for an injection today – would be 0.3cc of old vial but SHOULD be 0.5cc of my old vial or 0.3cc of the new one IF it was actually ordered. The low dose affects my maintenance levels of the next injections.
2) I would have to come back after new vial arrives – would be 0.1cc of the new vial.
3)Then, shot after that would be 0.3cc of the new vial.
B/c of the office’s mistake, I would have to pay for each of these 3 shots to be administrated instead of the ONE that I should have gotten today. Based on my insurance policy, its an extra cost of ~$70 to 80 out of my own pocket. So, I tried to explain this to the office (with the General Manager named Josh on the phone with the office staff). I was told he would call me when he got in the office an hour later to resolve this and it has not happened. In addition, Ms. Walker tried to argue that I came today technically after my 4 weeks time frame – so, I would have to start back at a lower dose anyway. This was not correct – tomorrow would have ben 4 weeks (10/8 to 11/04!!).
I should also add that there was one other instance, they completely lost my medical record. Sat there for half an hour not knowing what was happening but could hear the jist of it since it is an open office space. I then informed them that Dr. Simpson likely had it since he had just seen me recently for a follow up visit.
As for the nurses administering the shots – every time I’ve come back, its been a different nurse. At most, I’ve ever seen the same person 2-3 times. There seems to be a lack of consistency. And, each nurse administers the shots differently – sometimes I walk away okay but then other times I walk away with such a reaction, that a huge egg forms on my arm. One time the egg turning completely purple with bruising remaining.
Also, when you arrive for an injection, I found that I needed to allot at least one hour sometimes longer if you have to come during “rush hour” which is typically after work. That does include the 30 min that you have to remain after your shot. However, there have been multiple times where there hasn’t been anyone before me, but I would find myself waiting 15-20 minutes before being called but I could hear the nurse in the injection room (the door remains open).
I feel sad bc Dr. Simpson is a really great practitioner, but it is unnerving how this office operates.